Hello customer service – is anyone home?
I’ve spent hours this past week and the one before it on hold for a variety of reasons. Insurance, medical offices, more insurance, a travel agent and several other entities that I have tried to block out of my mind. I know not everyone likes their job. I get that but is it that hard to be polite and nice to me? I mean really, I’m a pretty nice woman. I try to confine my yelling to this office when the door is closed and I’m alone. I have been known to cry in public when I get offended though and even when someone pisses me off I try and act with a bit of dignity and kindness.
Honestly, I don’t like everything I have to do either. Marketing stinks and now that I’m waiting on customers again at the wine bar there are plenty of times when I’d like to hold a wine glass in my hand and tell some smartass where to put it, but I don’t. I smile, file away some of their horrid characteristics for a future novel, and calmly walk away – after smiling.
Is it too much to ask for the same thing when I’m calling your office? Is it too much to stop putting me on hold, treating me as if I am a side of beef about to be processed, or someone who might, just might, be carrying a contagious disease? It’s your job to process me. I get that but must you always make me cry with your rude behavior?
Maybe you could all just try being really nice for, let’s say, one day. See what happens. Be kind and courteous and make believe you are in a play where everyone is happy.
Now I’m just going to go cry a little bit before I have to make my next pone call.